Best Practices

Five things you need to know about how Canadians will be car shopping in 2023

COVID shifted customer habits—90% of Canadians research cars online, making seamless journeys essential.

Closeup of the rear view of a black SUV within a dealership with additional cars displayed inside a well-lit dealership with large windows.

Key takeaways

The car-buying landscape is shifting. Online research, video content, and seamless cross-platform experiences now shape consumer decisions.

This Google article explores changing buyer behaviour from declining brand loyalty to the growing EV market, and offers strategies to enhance dealer websites, attract customers, and streamline the purchase journey.

Sources